Staff Answer
Nov 17, 2025 - 03:12 PM
When adding water to your fountain, always ensure the fountain is turned off. If you add water while it's on, the water moving through the hose and distribution unit will overfill the tray once you turn it off.
While the fountain is turned off, pour the water directly onto the water surface, allowing it to flow down into the tray until it reaches the fill line. If the fill line isn't visible, a good rule of thumb is to fill the tray until the water level sits about 1/2" below the pebble shelf.
Find more information here.
While the fountain is turned off, pour the water directly onto the water surface, allowing it to flow down into the tray until it reaches the fill line. If the fill line isn't visible, a good rule of thumb is to fill the tray until the water level sits about 1/2" below the pebble shelf.
Find more information here.
